Frequently Asked Questions
and only a few snarky answers
Cancelations can be made a minimum of 24 hours before your scheduled appointment. Please respect Shelbs’ time, as she will always respect yours.
Shelbs does enforce a strict 15 minute grace period to your appointment. Please get in touch with Shelbs to let her know to expect your late arrival.
If you do not show to your scheduled appointment or same day cancel, Shelbs generally will not re-book you. Thank you for your understanding and respect of her time.
Without 24 hour notice, Shelbs will charge a fee of 50% of the price of the cancelled service, and 100% of the service in the event of a “no-show.”
All staff and clients will be required to wear a mask/face covering at all times while inside Marquee Salon + Studio unless you are having a service that requires it to be removed. (beard trims and waxing)
Please do not come if you have been exposed to COVID-19 or are not feeling well. Shelbs will be flexible and get your appointment(s) cancelled and rescheduled when you are feeling better.
Shelbs can accept Visa, MasterCard, Discover, American Express, contactless payments, Apple Pay, Samsung Pay & the good ‘ol friend cash.
Shelbs love kids and has a number of clients ages 1-13 (children’s pricing ends at age 13). Children are welcome as long as they are scheduled for services, either haircuts or color. If not, Shelbs asks that you respect the other guests’ by leaving your children at home. This also allows you time for yourself to enjoy your services.
The best way to schedule is online by clicking here (please make sure you select the correct stylist at Marquee Salon + Studio). Reservations for your appointment are held with a credit or debit card which will only be charged if you are a no-show to your scheduled appointment.
Consultations are always free and Shelbs’ asks any new color clients to schedule a consult. This 5-10 minute conversation will ensure the bet possible service and set expectations about pricing and timing. Click here to get on the books for a color consultation.
HAIR HAS NO GENDER!
Marquee Salon + Studio and Shelbs pride themselves as a gender affirming, safer space for LGBTQ clients. We want to give haircuts and colors that help our clients look the way they feel!
Haircut pricing is done in three tiers as follows: clipper/short, medium, and long/extra thick.
Here are 5 reasons you should NOT be buying your beauty products from Amazon (as well as Ross and the drugstore):
- There are many fakes floating around. Wondering why that high end salon shampoo is $10 less on Amazon? This is likely the reason; only authorized sellers are able to sell high end brands. If you are purchasing a beauty product that is not authentic, chances are, the ingredients are crap, and the bottle has loads of chemicals that are not listed. Basically, if it seems too good to be true, it probably is.
- Many of the products, especially at places like Ross, are nearing their expiry date. Problems like this arise because there is no regulation on how these products are handled by customers. As soon as a product is opened, and bacteria is introduced, the shelf life of the product has started (think of it like pasta sauce: it can sit in your pantry for a long time, but as soon as it is opened, it needs to be used within a certain period of time before it’s stale). If you are not the first person to open the product, there is no way of knowing how long these items are good for.
- Theft! So many of the beauty products that can be purchased at Amazon or discount retailers are the culprit of theft. The black market for beauty products is becoming more and more prevalent. Recently, brand new makeup by Jeffree Star Cosmetics began popping up at discount retailers after his factory suffered a 2 million dollar burglary!
- The products can be returned and resold. Gross. It’s bad enough that customers often touch, smell, and test these products in the stores, but there is pretty much zero guarantee that the product you would be buying hasn’t be returned by another customer.
- There is zero regulation. When you are buying products off of Amazon, or another online retailer that is likely coming from overseas, these products have not been tested or cleared by the FDA. Big brands selling for less are sold by third party dealers, most likely have been tampered and watered down. Many times these products will not harm you, but come on: saving a few bucks surely isn’t worth the risk.
There are many places you can buy regulated, safe, and authentic beauty products. Amazon, Ross, TJ Maxx, and drugstores are not those places!